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Merchant Policy
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Phone: | 847-548-0996 | |
| Fax: | 253-276-0723 | ||
| Email: | info@sportsflagsandproducts.com | ||
| Online orders: | www.CollegeShade.com | ||
| Shipping Limits: |
Please review the item
"Processing Time" of each item(s) you are seeking to purchase. Standard Shipping Items are shipped using a variety of parcel methods including USPS Priority Mail, UPS Ground, DHL, and Fed Ex Ground depending on the specific warehouse the item is shipped from. For this reason, we cannot ship to APO, or PO Box addresses. A physical shipping address must be given. Multiple item orders may ship from multiple warehouses, however, your credit card will not be processed until all item(s) from your order have shipped. Please see specific Product Pages for processing times and shipping times for the items you would like to order. These processing and shipping times are based on Standard Shipping. Saturdays, Sundays, and Holidays are excluded from these timeframes. Standard Shipping Rates $6.95 for order totals between $0.00 and $60.00 $8.45 for order totals between $60.00 and $100.00 $10.95 for order totals between $100.00 and $150.00 $12.95 for order totals over $150.00 Express Shipping |
| Customer Guarantee: | College Merchandise Company is committed to providing quality products. If you are disappointed in the items ordered, you may return or exchange the merchandise for full refund minus original shipping charges in accordance with our below return policy. This request must be made within 90 days of delivery. |
| Return Policy: |
Please review your items to insure the quality meets its intended use.
If you would like to return or exchange your item(s), please obtain a Return Merchandise Authorization (RMA) number from us by emailing your request to RMA@sportsflagsandproducts.com within 90 days of delivery. We will reply promptly with your RMA# and return instructions. Once we reply with your RMA #, please indicate this # and request for Return or Exchange on the 4x8 inch return/exchange card enclosed with your order. If this card has been misplaced, please include a note with RMA# in your return shipment. If you are exchanging your item for a different item, style, or size, please indicate name of item to be exchanged for on this card. Exchange shipping fees are free. The item(s) must be returned in unused new condition including tags and labels along with original packaging. You may want to insure your return, as we cannot be responsible for lost or misdirected returns. If you paid for your order by credit card, a refund will be issued within 10 business days and will appear on your next billing statement. Original shipping charges are non-refundable. Custom Orders, Event Merchandise, and Media Orders are not eligible for return, refund, or exchange. |
| Payment Options: | Our
secure website accepts Visa, Mastercard, Discover, American Express, PayPal and Google Checkout for online
orders. If you would rather send a personal check or money order, please use
our Mail/Fax Order Form. e-Gift Cards are also available and are sent instantly to the gift recipient so they are perfect for last minute gifts. When your order has shipped, a charge from "Sports Flags and Products Co." will appear on your next billing statement. |
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College Merchandise Company
A State Street Products, LLC Company
info@sportsflagsandproducts.com
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All merchandise is officially licensed and manufactured under authorized agreements held by their respective licensees. All team insignias, logo colors, designs, and products are approved by the selected university or college and are processed through third party licensing representatives, if applicable.
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College Merchandise Company and State Street Products, LLC © Copyright 2012. All rights reserved.
